Automate order management
Less routine. More control over orders.
Bring order intake, assignment and completion into one workflow. Configure automation around your operating rules while giving dispatchers tools to handle exceptions.
Keep the whole order journey in the system
The passenger books
A route, service and booking details enter the system through the app or dispatcher.
Dispatch coordinates
Assignment follows your settings. The dispatcher handles requests that need a team decision.
The driver completes
The driver sees the order, marks arrival, carries out the trip and records completion in the app.
Management reviews
Orders, drivers, fares and financial records are available in the management workspace.
Automation on your terms
Assignment by fleet rules
The assignment configuration can consider distance, rating, workload and declined orders. In the current driver app, auto-pick proposes a suitable order and the driver confirms acceptance.
Manual control when needed
A regular customer, a special vehicle or a disputed situation may need an operator’s decision. Select a driver manually from the order form when your access rights allow it.
Zones, priorities and restrictions
Agree rules for zones, airports, vehicle suitability and customer restrictions. The assignment logic follows the operating model configured for your fleet.
Orders at the driver’s fingertips
Scheduled and active orders are brought together in the driver app. Drivers confirm an offered ride, view its details and work with the route, while the team follows the order’s progress.
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Keep dispatchers in the loop
A new address, an adjusted pickup time or a different driver requires context. Order details, the route and event history help your team make a decision and keep work moving.
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From completed order to report
Filter by status, booking source or period. Review routes, payments and vehicles, then export the selected records to CSV or Excel.
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Before you launch
Does automation replace the dispatcher?
The system helps assign orders using configured rules. Dispatchers handle phone bookings, changes and exceptions. The driver confirms orders offered by auto-pick in the driver app.
Is every feature enabled at launch?
Your company chooses services, areas and operating rules. Payment, telephony and other external connections are agreed for your country and configuration.
Let’s plan your next step
Tell us about your operation, city and goals. We will show you the relevant DispHub tools and agree on the scope of your launch.
Discuss your launch