DispHub / Troubleshooting
What should I include in a support request?
Include the order identifier, approximate time with time zone, the affected role and what you expected to happen. Describe the steps that led to the problem and the message shown on screen. This helps the team locate the right order and reproduce the issue.
Show the relevant screen and error message, with unrelated passenger details hidden. Add the app version, phone model and operating system when the issue is in a mobile app. Never include passwords, verification codes, bank-card details or access tokens.
The screen and what to do
Passenger: in feedback, choose technical support, a call to the operator or the relevant enquiry topic.
Screens show the Ukrainian interface. Names, prices and available settings depend on the service. Select a screen to view it at full size.
For your configuration
Available services and integrations follow the setup agreed for your company. If an option is missing, confirm its availability and your access rights with the person managing your fleet.
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