A driver is unavailable

Timeout and reassignment rules can return an unanswered order to dispatch. Agree the timeout and exception procedure so the team knows when to intervene.

A regular customer, a special vehicle or a disputed situation may need an operator’s decision. Select a driver manually from the order form when your access rights allow it.

Include the order identifier, approximate time with time zone, the affected role and what you expected to happen. Describe the steps that led to the problem and the message shown on screen. This helps the team locate the right order and reproduce the issue.